Customer FAQs
Everything you need to know about shopping on JK Marketing
What is JK Marketing?
JK Marketing is a multi-vendor online kirana marketplace where customers
can buy groceries and essential products at competitive prices from verified vendors.
Do I need to create an account to place an order?
Yes, creating an account helps you track orders, manage deliveries,
and receive updates about your purchases.
How long does delivery take?
Delivery time depends on distance and location. Orders are typically delivered
within 1 to 7 business days.
Can I cancel my order?
Orders can be cancelled only before they are dispatched.
Once dispatched, cancellation is not allowed.
Do you accept returns or refunds?
Returns or refunds are accepted only if the product is defective
or if a wrong product is delivered.
No returns are accepted for other reasons.
What should I do if I receive a damaged or wrong product?
Please report the issue within 24 hours of delivery
along with clear images of the product. Our team will verify and assist you.
Are prices the same for retailers and customers?
Pricing may vary based on quantity, offers, and vendor policies.
Bulk or retailer orders may receive special pricing.
How can I track my order?
Order updates and tracking details will be shared via SMS or email
once the order is dispatched, depending on the delivery partner.
What payment methods are accepted?
JK Marketing supports multiple payment methods including online payments
and other options as displayed during checkout.
How can I contact customer support?
You can reach our customer support team through the Contact Us page,
email, or phone number provided on the website.
