Cancellation & Refund Policy

At JK Marketing, we aim to deliver products efficiently through our multi-vendor kirana marketplace. This Cancellation & Refund Policy explains the conditions under which cancellations and refunds are allowed.

1. Order Cancellation Policy

Customers may request order cancellation only before the order is dispatched.

• Once an order is packed or dispatched, it cannot be cancelled
• Perishable and fast-moving items may not be cancellable after processing
• Cancellation availability depends on vendor confirmation

2. Refund Eligibility

Refunds will be considered only in the following cases:

• Defective or damaged product delivered
• Wrong product delivered compared to the order

3. Non-Refundable Cases

• Change of mind after delivery
• Incorrect order placed by the customer
• Minor packaging damage that does not affect product quality
• Perishable items once delivered

4. Reporting an Issue

Any issue related to defective or wrong products must be reported within 24 hours of delivery.

• Order ID and product details must be provided
• Clear images of the product must be shared for verification
• The product should not be used or consumed before verification

5. Refund Process

Once the issue is verified and approved:

• A replacement may be arranged, or
• A refund will be processed to the original payment method or as store credit

6. Vendor Responsibility

Vendors are responsible for delivering correct and quality products. JK Marketing acts as a platform and facilitates resolution after verification.

7. Policy Updates

JK Marketing reserves the right to modify this Cancellation & Refund Policy at any time without prior notice. Updates will be effective immediately upon posting on the website.